Cube Sleep FAQs
Shipping & Delivery
How much does Cube Sleep shipping cost?
Shipping is free on all standard mattress orders. Additional charges may apply for remote locations.
How long does Cube Sleep delivery take?
Most Cube Sleep mattresses arrive within 2–7 business days.
Does Cube Sleep ship across Canada and the United States?
Yes. Cube Sleep currently ships throughout Canada and the continental United States.
What happens if I miss my delivery?
If it's safe to do so, the courier may leave your package at your door. Otherwise, another delivery attempt will usually be made. After multiple attempts, your mattress may be held at the courier's nearest pickup location.
What should I do if my mattress arrives damaged?
If your box appears damaged, take photos before opening it and contact our support team as soon as possible. We'll work with you to resolve the issue quickly.
Can I schedule my mattress delivery?
Unfortunately, we can't guarantee specific delivery times. However, we can often delay shipping slightly if you'd like your mattress to arrive closer to a particular date.
Are Cube Sleep mattress boxes heavy?
Yes. Depending on the size you order, the box can be heavy. We recommend having another person available to help move it into your home.
Does Cube Sleep offer in-home setup?
No. At this time, Cube Sleep does not offer white-glove delivery or setup services.
What should I do with my old mattress?
Many municipalities offer curbside mattress collection. If yours doesn't, check with your local recycling or waste management program.
How do I unbox my Cube mattress?
Simply place the box in your bedroom, remove the compressed mattress, carefully cut away the plastic wrapping, and allow the mattress to expand.
When can I sleep on my new mattress?
You can sleep on your Cube mattress immediately after unboxing. Full expansion typically takes up to 48 hours.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, PayPal, and other payment methods shown during checkout.
Will I receive an order confirmation?
Yes. You'll receive an email confirmation and receipt immediately after placing your order.
How do I know if my order went through?
If you receive your confirmation email, your order has been successfully placed. If you don't receive one, please contact our support team.
Can I buy a Cube mattress in a store?
No. Cube Sleep mattresses are sold exclusively online.
Do you offer financing?
Yes. Financing options are available through Shop Pay during checkout for eligible customers.
Sleep Trial, Warranty & Returns
Does Cube Sleep offer a sleep trial?
Yes. Every Cube mattress includes a risk-free sleep trial so you can try it in your own home. Please see our Sleep Trial page for complete details and eligibility requirements.
How do returns work?
If your mattress qualifies under our sleep trial policy, we'll guide you through the return process and arrange pickup where available.
Will I receive a full refund?
If your return meets the requirements of our sleep trial policy, you'll receive a full refund to your original payment method.
How do I start a return?
Simply contact our customer support team and we'll walk you through the process.
How long does it take to receive my refund?
Once your return has been completed, refunds are typically processed within a few business days depending on your financial institution.
Does the mattress include a warranty?
Yes. Every Cube mattress is backed by a 10-Year Limited Warranty against manufacturing defects.
Cube Mattress
What type of mattress is the Cube Mattress?
The Cube Mattress is a 10-inch all-foam mattress made from a single block of premium bio-based foam. Its simple design delivers consistent comfort, support, and durability without unnecessary layers or confusing marketing materials.
Is the Cube Mattress medium-firm?
Yes. The Cube Mattress has a balanced medium-firm feel that's comfortable for most sleepers.
How does the Cube Mattress feel?
The Cube Mattress offers a supportive, balanced feel with gentle pressure relief. It cushions your body while helping maintain proper spinal alignment throughout the night.
Is the Cube Mattress good for side sleepers?
Yes. The medium-firm feel provides pressure relief around the shoulders and hips while maintaining excellent overall support.
Is the Cube Mattress good for back sleepers?
Yes. Its supportive foam construction helps keep your spine aligned while providing comfortable pressure relief.
Is the Cube Mattress good for stomach sleepers?
Yes. The Cube Mattress provides enough support to help reduce excessive sinking, making it a great option for stomach sleepers.
Does the Cube Mattress reduce motion transfer?
Yes. The single-piece foam construction absorbs movement well, helping reduce motion transfer between sleeping partners.
Does the Cube Mattress sleep hot?
The Cube Mattress features an antimicrobial cooling fabric cover that helps create a cooler, more comfortable sleeping surface.
What materials are used in the Cube Mattress?
The Cube Mattress features:
- Antimicrobial cooling fabric cover
- 10-inch premium bio-based foam core
That's it. No unnecessary layers. No confusing proprietary materials.
What density is the foam?
The Cube Mattress uses a single 10-inch block of premium 1.8 lb bio-based foam.
Is the Cube Mattress made with memory foam?
No. The Cube Mattress uses responsive bio-based polyurethane foam rather than traditional slow-response memory foam. This creates a more supportive, responsive feel that's easier to move around on.
Why does Cube use a single block of foam?
Because simplicity works. Instead of stacking multiple foam layers together, Cube uses one carefully selected premium foam that delivers the ideal balance of comfort, support, and durability.
Why doesn't Cube use proprietary foam names?
We believe customers deserve transparency. Rather than inventing fancy marketing names for ordinary foam, we simply tell you exactly what's inside your mattress.
Are the foams CertiPUR-US certified?
Yes. The foam used in the Cube Mattress is CertiPUR-US certified and made without ozone depleters, formaldehyde, mercury, lead, or other harmful chemicals.
Where is the Cube Mattress made?
The Cube Mattress is proudly made in North America.
Where do the materials come from?
Our mattresses are manufactured in North America using carefully selected domestic and internationally sourced materials.
What sizes are available?
The Cube Mattress is available in:
- Twin
- Twin XL
- Full
- Queen
- King
Mattress Care
How long does it take to break in the Cube Mattress?
Like any new mattress, the Cube Mattress may feel slightly different during the first few weeks as both you and the foam adjust.
Can I rotate my mattress?
Yes. We recommend rotating your mattress every 6–12 months to encourage even wear.
Will the Cube Mattress sag over time?
The high-density bio-based foam is designed to maintain its shape and support for years under normal use.
How much weight can the Cube Mattress support?
The Cube Mattress is designed to comfortably support up to approximately 600 lbs of combined sleeper weight.
What type of foundation should I use?
The Cube Mattress works with platform beds, slatted bed frames, solid foundations, box springs, and adjustable bases.
Can I flip the mattress?
No. The Cube Mattress is designed to be used on one side only.
Should I use a mattress protector?
Yes. We recommend using a quality mattress protector to help keep your mattress clean and extend its lifespan.
About Cube Sleep
What makes Cube different from other mattress brands?
Cube believes buying a mattress should be simple. We don't hide our specifications behind fancy marketing names or unnecessary complexity. We build one great mattress using quality materials, sell it directly online, and tell you exactly what's inside.
Why is Cube more affordable than traditional mattress stores?
By selling directly to customers and avoiding expensive retail stores, commissioned salespeople, and excessive marketing costs, we're able to offer exceptional value without compromising on quality.
Does Cube Sleep have a showroom?
No. Selling exclusively online allows us to keep prices lower while delivering directly to your door.
Why are there so many mattress brands with complicated layer diagrams?
Many companies use multiple foam layers and proprietary names to make products appear more advanced. At Cube, we believe a well-designed mattress doesn't need to be complicated. We focus on quality materials, transparent specifications, and honest pricing.
What inspired Cube Sleep?
Cube Sleep was created around one simple idea: buying a mattress shouldn't be confusing. We believe customers deserve straightforward products, honest specifications, and exceptional value without the gimmicks.