Return & Refund Policy

Last Updated: July 2026

At Cube Sleep, we want you to shop with confidence. If you need to return your purchase, we're here to make the process as simple as possible.

Return Eligibility

To be eligible for a return:

• Your return request must be made within 30 days of delivery.
• The mattress must be clean, undamaged, and in good condition.
• The mattress must not have been intentionally damaged, stained, or abused.
• Proof of purchase is required.

Cube Sleep reserves the right to refuse returns that do not meet these requirements.

How to Start a Return

To begin a return, please contact our customer support team with:

• Your order number
• Your name
• A brief explanation of the reason for your return
• Photos of the mattress if requested

Our team will provide you with the next steps.

Return Shipping

If your return is approved, Cube Sleep will provide instructions for returning the mattress.

If the return is due to a manufacturing defect or shipping damage, Cube Sleep will cover the cost of return shipping.

For all other approved returns, return shipping charges may apply unless otherwise stated at the time of purchase.

Refunds

Once your returned mattress has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Depending on your financial institution, refunds typically appear within 3–10 business days.

Original shipping charges, if any, are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your mattress arrives damaged or you receive the wrong item, contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the packaging
• Photos of the product
• A description of the issue

We'll work quickly to resolve the problem through a replacement, repair, or refund where appropriate.

Order Cancellations

Orders may be cancelled for a full refund before they have shipped.

Once an order has been processed for shipment, we may not be able to cancel it.

If your order has already shipped, it will be treated as a return under this policy.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Clearance or final sale items
• Gift cards
• Products marked as non-returnable at the time of purchase

Warranty Claims

Manufacturing defects are covered separately under our 10-Year Limited Warranty.

Issues resulting from normal wear, accidental damage, misuse, or improper support are not covered under this Return & Refund Policy.

Amazon Orders

If you purchased your Cube Mattress through Amazon, your return will be handled in accordance with Amazon's Return Policy. Please initiate your return through your Amazon account.

Warranty coverage remains valid for eligible Cube mattresses purchased through authorized Amazon listings.

Need Help?

If you have any questions about returns or refunds, we're happy to help.

Cube Sleep

Email: support@cubesleep.com