Cube Sleep 10-Year Limited Mattress Warranty
At Cube Sleep, we stand behind the quality of every mattress we make. That's why every Cube Mattress is backed by our 10-Year Limited Warranty.
This warranty gives you specific legal rights, and you may also have other rights that vary depending on your province, state, or jurisdiction.
A. What Products Are Covered?
This warranty applies only to Cube Sleep mattresses that:
- Were purchased directly from Cube Sleep or an authorized retailer.
- Are located in Canada or the continental United States.
- Are used for normal residential purposes.
Your mattress must be used on a supportive foundation or bed frame that is capable of supporting both the mattress and its occupants. Damage caused by an improper foundation is not covered under this warranty.
B. Who Is Covered?
This warranty applies only to the original purchaser of the mattress.
Proof of purchase is required for all warranty claims.
This warranty is non-transferable and ends if ownership of the mattress changes.
C. Warranty Coverage
Cube Sleep warrants your mattress against defects in materials and workmanship for 10 years from the original purchase date, provided the mattress has been used under normal residential conditions.
If a manufacturing defect covered by this warranty occurs during the warranty period, Cube Sleep will, at its discretion:
- Repair the mattress, or
- Replace the mattress with the same model or a comparable model if the original is no longer available.
Replacement mattresses do not restart the warranty period. The original warranty expiration date remains in effect.
D. What Is Covered?
This warranty covers manufacturing defects including:
Visible Body Impressions
Permanent indentations greater than 1 inch (2.5 cm) that are not caused by an improper foundation or normal softening of the foam.
Foam Cracking or Splitting
Cracks or splits in the foam that occur under normal use and proper handling.
Manufacturing Defects
Defects in materials or workmanship that affect the performance of the mattress.
E. What Is Not Covered?
This warranty does not cover:
- Normal softening of the foam over time.
- Changes in comfort preference.
- Normal wear and tear.
- Damage caused by misuse, abuse, burns, cuts, stains, liquid damage, or improper handling.
- Damage caused by an unsupported or improper foundation.
- Mold caused by environmental conditions.
- Mattresses that have been modified or altered.
- Mattresses purchased second-hand or from unauthorized sellers.
- Mattresses sold as floor models, comfort returns, used, refurbished, or "as-is."
F. How to Make a Warranty Claim
If you believe your mattress has a manufacturing defect, please contact Cube Sleep and provide:
- Your proof of purchase.
- Photos showing the defect.
- A brief description of the issue.
Please email all warranty claims to:
If your claim is approved, Cube Sleep will arrange the appropriate repair or replacement at no cost to you.
G. Your Responsibilities
To remain eligible for warranty coverage, you must:
- Use the mattress on a proper, supportive foundation.
- Follow the care instructions provided by Cube Sleep.
- Provide proof of purchase upon request.
- Allow Cube Sleep to inspect the mattress through photographs or additional information before a warranty decision is made.
H. Limitation of Liability
To the fullest extent permitted by applicable law, this warranty is the exclusive warranty provided by Cube Sleep.
Cube Sleep's responsibility under this warranty is limited solely to repairing or replacing the defective mattress, at our discretion.
Cube Sleep is not responsible for incidental, indirect, special, or consequential damages arising from the use of the mattress, except where prohibited by applicable law.
Our maximum liability under this warranty will never exceed the original purchase price of the mattress.
Some provinces, states, or jurisdictions do not allow certain exclusions or limitations, so some of the above limitations may not apply to you.
Questions?
If you have any questions about your warranty or need assistance with a warranty claim, please contact our customer support team.
We're always happy to help.